Around 400 passengers of IndiGo Ahave been stranded at Istanbul Airport for over 24 hours following unannounced delays of flights from Istanbul to Delhi and Mumbai.
As per reports, the trouble stemmed from a 17-hour-long delay in an IndiGo flight from Istanbul to Delhi. During this period of time, as per reports and reactions on X, the passengers were left at the airport with little information or assistance from the IndiGo staff.
Around 400 passengers of IndiGo Ahave been stranded at Istanbul Airport for over 24 hours following unannounced delays of flights from Istanbul to Delhi and Mumbai.
Taking to social media, the affected passengers expressed anger over the lack of adequate essential support including food and accommodation.
As per reports, the trouble stemmed from a delay in a flight from Istanbul to Delhi. Initially, the flight was scheduled to depart at 8:10 PM on December 12 which got delayed to the next day at 1:30 PM.
During this delay of 17 hours, the passengers, as per reports and reactions on X, were left at the airport with little information or assistance from the IndiGo staff.
Taking it to the microblogging site X and LinkedIn, one of the fliers highlighted that the flight was delayed twice by and hour, then cancelled and finally rescheduled 12 hours later, leaving passengers stranded.
While complaining of exhaustion and a fever, she also said fliers were not given any accommodation, meal vouchers or even approached by an IndiGo representative at the airport.
Besides the flight to Delhi, similar inconvenience was faced by the passengers of a flight to Mumbai. As per reports, the Mumbai-bound flight which was shcheduled to depart at 8:15 PM was delayed to 11 PM, and then pushed to 10 am the next day without any information and assistance.
"We were told we'd get lounge access at Istanbul airport as compensation. But the lounge was far too small to accommodate the huge number of stranded passengers. Many of us were left standing for hours without proper facilities. No alternative flights were offered, no proper communication was made, and to top it all off-no plans for reparations were shared,"a passenger wrote in a post on X.
Earlier this month, the AirHelp Score report 2024 placed IndiGo among the world's worst airlines, ranking it 103rd among the 109 analysed. The report also ranked Air India at 61st and AirAsia at 94th.