Comedian Vir Das says Air India didn't provide a wheelchair for his wife recovering from a fractured foot despite it being pre-booked.
Vir Das says his wife, with a fractured foot, was given poor treatment, and not provided with a wheelchair.
Comedian Vir Das says Air India didn't provide a wheelchair for his wife recovering from a fractured foot despite it being pre-booked.
In a post on X, Das criticised the airline's treatment towards him and his wife. He mentions having paid Rs 50,000 each for two seats, with Pranam and a pre-booked wheelchair in the flight from Mumbai to Delhi on Monday evening but faced multiple issues during the journey.
"My wife and I book Pranaam and a wheelchair because she라이브 바카라 got a foot fracture that라이브 바카라 still healing. We’re flying to delhi. 50grand a seat. Broken table, broken leg rests, her seat is stuck reclined, won’t straighten fully. Were told the flight is ‘newly refurbished’," He says in the post.
He goes on describing his experience while getting off the flight.
"I ask the air hostesses at the front of the plane to assist my wife while I carry four bags. Silence and a clueless look at each other."
"My wife with a fracture makes it down the stepladder. I tell an Air India staff member at the bottom near the buses what happened. He says “sir kya Karein…sorry.”
He says, later, he had to grab a wheelchair himself, and take his wife to the baggage claim with no help from the staff.
After Das' post, the airline released a statement, saying that they have taken note of the matter with concern.
In its official statement, Air India states "The operating cabin crew offered to assist the guest, including deplaning by using the 'ambulift' assigned to the aircraft as per SOP, but the delay—not denial—in providing wheelchair assistance was due to unusually high demand for wheelchairs and staff at that time."